The question was recently posed to me, “Is customer satisfaction measured at our school?” It was a response to a series of quotes have been tweeting from one of our faculty’s summer reading selections, “Exceptional Customer Service.” It is a great question and one I hoped and expected would be asked sooner or later. The short answer is yes, in some areas. Before we answer this question, we must answer another question, “Who are the customers in a school?” Students? Parents? I would expand the question beyond the use of the term ‘customer’ in the context of a school setting, […]